Installed Base and After-sales X-Ray
Entry point for manufacturers that need to transform technical assistance into margin, recurrence, and intelligence.
We transform the installed base from a passive registry into a governed economic asset: parts, services, SLAs, data, contracts, upgrades, retrofits, and recurring revenue.
When to use
- Dispersed installed base.
- Tickets without intelligence.
- Parts sold reactively.
- Low capture of upgrades and retrofits.
- Immature SLAs and contracts.
- After-sales treated as a cost rather than a source of margin, recurrence, and intelligence.
What we deliver
- Installed base map.
- Analysis of after-sales, tickets, and parts.
- Recurrence opportunities.
- SLA and service risks.
- Suggested governance pilot.
- Cross-selling, upgrade, retrofit, contract, and recurring service hypotheses.
Start with the Industrial Cross-selling tool
Access the web application to identify opportunities for parts, services, upgrades, retrofits, contracts, SLAs, and recurrence from the installed base. The tool helps transform a passive registry into value hypotheses.